article thumbnail

What is Customer Enablement? A Quick Guide for B2B & SaaS

Totango

Improving support by providing self-service tools and using automation to manage routine inquiries and route manual tickets to the appropriate representatives. Offering customized upsells geared toward customer needs and product usage patterns. Turn Satisfied Customers into Your Biggest Brand Advocates.

B2B 83
article thumbnail

11 Customer Service Metrics to Start Measuring

GetFeedback

Marketing can identify potential brand ambassadors by looking at your list of promoters. Customer success can spot upsell opportunities, or prioritize red accounts that need extra love. Self-Service Metrics. The better your self-service content, the fewer cases you’ll get. How do you measure it?

Metrics 79
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

10 Questions New Chief Customer Officers Must Ask Themselves

SmartKarrot

CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience. Digital transformation is based on different pillars: Digital Education: Self-paced and on-demand digital education v/s.

article thumbnail

The Sales Pro’s Guide to Sales Prospecting

Integrity Solutions

In terms of buying behaviors, we’re seeing an increased preference for self-service and digital interactions along with general uncertainty and hesitancy (often leading to inertia or sticking with the status quo ) when it comes to the purchasing decision. How the salesperson “shows up in the room” matters.

Sales 95
article thumbnail

The ultimate NRF 2021 recap

Talkdesk

They’ve made it clear that they are retailers’ biggest brand ambassadors. . Similarly, video platforms like Instagram and TikTok have been hot, particularly for brands that cater to Gen-Z and Millennials. Video commerce has become a great tool not just for consumer education, but also for upselling and cross-selling.

article thumbnail

Top 5 Customer Service Trends to Look out for in 2017

aircall

This means that adapting your customer service funnel to millennial standards is difficult, but it’s also a gift that keeps on giving; happy customers share that positivity, and can become brand ambassadors. This is why it’s more important than ever to provide quality self-service resources for your customers.

article thumbnail

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

Self Service Software. These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more. It also gives companies the opportunity to upsell products, and convert leads. Self Service Software.

CRM 50