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How Poor Customer Service Is Hurting Your Entire Business

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Customers and prospects will have no qualms about switching over to a competitor, should they consider them a better fit. It also takes much more time, effort, and money to sign a new customer than to retain an existing one. Therefore, customer retention is a crucial marker of success for businesses.

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Top 5 Customer Service Trends to Look out for in 2017

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In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Live chat, email, VoIP business phone , there are specialists for every channel.