VocalCom

JUNE 22, 2020

The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

NobelBiz

MARCH 29, 2022

In the contact center sector, customer engagement is one of the strategic objectives of many companies today. Gaining customer engagement benefits companies’ performances and income and can turn clients into “brand ambassadors.” In contact centers, this is the core of Omnichannel.

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

NobelBiz

FEBRUARY 22, 2023

Whether the problem is the product of an individual or corporate fault, agents are brand ambassadors who must treat consumers with kindness and goodwill. How to solve it: call center agent sensitivy training is critical to your success. That is why we are renowned as the industry’s promise keepers.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Whether the problem is the product of an individual or corporate fault, agents are brand ambassadors who must treat consumers with kindness and goodwill. How to solve it: call center agent sensitivy training is critical to your success. That is why we are renowned as the industry’s promise keepers.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52