Brand ambassadors, Cloud contact, Multichannel and Personalization

9 Winning Tactics for Customer Engagement in Contact Centers

NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today. What is customer engagement in contact centers?

Contact Center

Contact Center Cloud contact contact center solutions Brand ambassadors

7 Tips for Training Call Center Agents Effectively

VocalCom

JULY 3, 2017

For example, an agent may have a spontaneous personality that is essential for social media communications, while another might have strong interpersonal skills that would work well for the voice channel. With effective training, they may be true brand ambassadors who deliver quality experiences every time.

Call Center

Call Center Average Handle Time Gamification Brand ambassadors

Customer Contact Central

9 Winning Tactics for Customer Engagement in Contact Centers

7 Tips for Training Call Center Agents Effectively

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