BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. For many, the buzz about ChatGPT is evoking the same exploratory wonder they once experienced when the Internet itself first debuted. But with ChatGPT in the spotlight, we wanted to bring you a deeper dive into AI in the contact center.

Contact Center 62

Contact Center Customer Experience Chatbots Customer Care 62

BlueOcean

OCTOBER 4, 2023

The impact of bilingual support on the customer experience cannot be understated. The impact of bilingual support on the customer experience cannot be understated. When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. And what about offshore?

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. The key to maintaining peak performance is to continuously optimize productivity and streamline operations.

Contact Center 84

Contact Center Gamification Coaching Quality management 84