take-charge-of-your-data-7-key-contact-center-kpis-explained Blog Related Topics 
Mindtouch
MARCH 16, 2020
In the effort to shore up key performance indicators (KPIs) as they relate to customer experience and the customer journey, too many organizations overlook the most important thing: the customer. Yet, how you define business outcomes and KPIs says a lot about just how “outside in” your organization really is. .
JustCall
JANUARY 18, 2023
In an inbound call, a customer initiates a call to a business’s contact center. Call centers usually take inbound, and outbound calls for a business. Call centers handling inbound calls work under specific metrics. Today, most inbound call centers communicate with customers through chats, emails, and phone calls.
Expert insights. Personalized for you.
105 
Let's personalize your content