questions-mystery-shopping-IVR Blog Related Topics 
pindrop
AUGUST 22, 2021
Getting down to business” through the IVR. For these scenarios, the interactive voice response (IVR) can be a powerful tool to avoid the delays that come with human-to-human interaction, and add convenience by using voice and button prompts to help customers make their selections, and potentially complete their desired action entirely.
Nicereply
JULY 18, 2022
Tools like chatbots and IVRs (phone routing systems) can be a great way to reduce customer effort, but they can also create major frustration. Start by asking yourself this question: What are the most common things people need to do within your product? Mystery shop your support experience. Where would she get tripped up?
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