Remove Blog Remove Inbound sales Remove Interactive Voice Response Remove Multi-channel support
article thumbnail

How to Improve Customer Experience in Call Centers

ProProfs Blog

So, how do you take your phone support operations from ‘average’ to ‘awesome’? This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! Leverage Interactive Voice Response (IVR). Consistently Train Your Support Squad.