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How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service

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Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Their support team is in high demand, using Intercom & Aircall to connect with customers. . Pipedrive’s customer service mission is to deliver fast support with a human touch. With Klaus, they: 1.

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How to Leverage Call Metrics to Improve Call Center Performance

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Call centers can enhance the customer experience— if your teams are performing well. It’s essential to track call center performance to gain insight into how your customers perceive your sales and support services, so you can improve and adapt to their needs. How often a customer calls for the same problem.