Driving Contact Center Change: Chatbots, OmniChannel, Cloud
Altivon
MARCH 20, 2018
Chatbots, Omnichannel and Cloud are three top trends for contact centers. Chatbots: Prosperous Future or Disaster? Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. Because each one in its own way increases efficiency and decreases customer effort.
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