Caught in the Act of Creating a Phenomenal Experience
PeopleMetrics
NOVEMBER 2, 2017
This is about delivering a phenomenal customer experience through a thousand "hellos" and not discriminating about who is on the receiving end. Every weekday morning for the past two years, I’ve gotten the “have a great day!” shout out along with an enthusiastic wave. And every morning I shout back, “you too, man” and wave back.
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