Upstream Works

NOVEMBER 24, 2021

Not only must agents manage multichannel communication with individual customers in real time, but they’re often managing multiple customers concurrently. This could be an account manager in sales, a brand ambassador in digital marketing, a billing supervisor or a customer service advisor in the back office.

Brand ambassadors 78

Brand ambassadors Contact Center Call Center Multichannel 78

VocalCom

JUNE 22, 2020

As agents who don’t have daily visibility into their metrics sit at an increased risk for burnout (Toister study), offering them custom reports and dashboards to self-monitor their KPIs is mission-critical to their well-being – and to the service delivered by the contact center. To know more: www.vocalcom.com.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

VocalCom

JULY 3, 2017

Lastly, agents cannot be expected to succeed without knowing their brand’s objectives. In addition to helping them understand the brand’s history and values, it’s essential to define objectives. Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

UJET

JANUARY 9, 2020

How would a platform focused on the agent and customer experience improve support with multichannel support? Support organizations should use a platform that is built for multichannel communications natively. Agents are Brand Ambassadors. Here are five reasons. Agents Focus on Customers, Not the Tools.

Multichannel 72

Multichannel Customer Experience Brand ambassadors CRM 72

UJET

JANUARY 9, 2020

How would a platform focused on the agent and customer experience improve support with multichannel support? Support organizations should use a platform that is built for multichannel communications natively. Agents are Brand Ambassadors. Here are five reasons. Agents Focus on Customers, Not the Tools.

Multichannel 63

Multichannel Customer Experience Brand ambassadors CRM 63

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Multichannel and Omnichannel Software. Others may have tools that allow companies to partake in multichannel or omnichannel customer engagement. CRM Software.

CRM 49

CRM Marketing Multichannel Self service 49