Blog, Brand ambassadors, Cloud contact and Multichannel

The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. The post The Work-from-Home Revolution & the Engagement Challenge appeared first on Vocalcom Blog. To know more: www.vocalcom.com.

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7 Tips for Training Call Center Agents Effectively

VocalCom

JULY 3, 2017

Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals. With effective training, they may be true brand ambassadors who deliver quality experiences every time.

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Customer Contact Central

The Work-from-Home Revolution & the Engagement Challenge

7 Tips for Training Call Center Agents Effectively

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