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Enhancing Customer Experience: The Role of Multilingual Banking Support

Certified Languages International

Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP). Expanded customer reach by appealing to diverse communities.

Banking 52
article thumbnail

Enhancing Customer Experience: The Role of Multilingual Banking Support

Certified Languages International

Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP). Expanded customer reach by appealing to diverse communities.

Banking 40