Remove Bilingual agents Remove Customer Care Remove Customer Support Remove First call resolution
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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? of Canadians speak French as a first language. The most recent census reports that 21.4%