Remove Bilingual agents Remove Call flow Remove Customer Service Remove Interactive Voice Response
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Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

Balto

Bilingual Contact Center Challenges. If the wheels are spinning and you want to know what to do beyond offering those IVR language options to better service your Spanish-speaking clientele, the answer might surprise you. It’s as simple as focusing on your agents. Complexities of Bilingual Customer Service.