Remove Bilingual agents Remove Call Center Remove Customer Support Remove Scripts
article thumbnail

What Pain Points do Customers Experience with Live Chat?

IdeasUnlimited

According to research , 75% of customers say that they were “highly annoyed” when they couldn’t get someone in a reasonable amount of time. Customers always loathe long wait times. Transfers can be done quicker in live chat as opposed to call centers, but the issue can still exist.