Bilingual Customer Support: Where Live Agents and AI Coincide
BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements. And how do offshore solutions, interpreters, and texting play a role?
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