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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

But what mix of live agents versus AI is best for your business? Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements. And how do offshore solutions, interpreters, and texting play a role?

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BPO Call Centers: 8 Features To Look For

Global Response

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. free up internal teams to focus on core business?