Remove Big data Remove Upselling Remove virtual call center Remove voip
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Top 5 Customer Service Trends to Look out for in 2017

aircall

Live chat, email, VoIP business phone , there are specialists for every channel. It might mean predicting malfunctions, observing customer habits, or identifying opportunities for upselling. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size.