Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022
ShepHyken
JULY 8, 2022
Of course, many companies use bots to automate customer support. . Smart IVR allows you to serve customers directly without going through an agent for support calls. For example, a hospital could use an IVR to allow clients to change appointments over the phone. Omni-channel support is critical moving forward.
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