TechSee

AUGUST 10, 2023

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. Simply put, text and voice are not enough for today’s highly demanding consumer. and Madrid. For more information, visit www.techsee.me

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

The Northridge Group

MARCH 28, 2022

Let’s discuss how The Northridge Group helped one healthcare client harness the power of advanced analytics to drive operational efficiencies and a more effortless experience for their customers and contact center associates, leading to significant improvements in First Call Resolution (FCR). A Success Story.

Healthcare 120

Healthcare Analytics Contact Center First call resolution 120

Fonolo

NOVEMBER 17, 2020

The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller. There are five significant reasons why call centers will deploy call-back technology this year: Improving First Call Resolution (FCR).

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176