7 Top Priorities for the Future of Customer Engagement
Calabrio
JANUARY 6, 2016
Prediction #7: Data Doesn’t Matter Without Powerful Analytics: Without a doubt, analytics will be absolutely vital for the multichannel contact centers of 2020. It will be more important than ever to have systems in place to handle all that data, organize it and mine it. The moral of that story? Look at 2016.
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