2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?
Comm100
FEBRUARY 16, 2018
Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. Like Amazon, where can you create additional speed and convenience for your customer?
Let's personalize your content