Fonolo

OCTOBER 31, 2018

Think “P2P”, “big data”, “IoT”, or “blockchain”. It doesn’t follow these rules because its definition is fuzzy. “AI” The set of technologies that are included in the definition shifts with time. There are definitely cases where these technologies are delivering real ROI, including the reduction the need for agents.

Call Center 105

Call Center Self service Technology industry standards 105

COPC

SEPTEMBER 5, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 3, 2019

re-establishment of industry standards.”. Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We definitely wanted to avoid this. “… the technology revolution (e.g.,

industry standards 40

industry standards Enterprise Technology Self service 40