Business FOMO: You Might Have the Data, But is Your C-Suite Missing Out on Profitable Insights?
Calabrio
MARCH 30, 2016
Measuring the sentiment and emotion in the voice of the customer is a company’s most important step toward putting the customer at the center of corporate strategy. Sure, every company says they are customer-centric. But it’s not about being “centric.” How do I understand what is frustrating my customers?”.
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