Remove Big data Remove Contact Center Remove contact center solutions Remove Customer emotions
article thumbnail

Contact Center Performance: How To Turn Operations Around When Things Are Going Bad?

NobelBiz

What are the flaws in your contact center? After all, running a contact center without taking human, technological, and managerial facts into account in every operational element is comparable to driving a car without a dashboard. Is the customer record shown automatically when an inbound call is answered?

article thumbnail

The New Super-Agent

VocalCom

The necessary acceleration of contact centers’ digitalization will bring to the fore the crucial value of the human touch. Digitalization is quickly sweeping through contact centers. However, this does not mean that agents will totally disappear from contact centers.