Big data contact center solutions Customer emotions Customer Experience 
VocalCom
JULY 2, 2020
However, this does not mean that agents will totally disappear from contact centers. On the contrary, the importance of the human touch will become more prominent going forward because an over-reliance on technology can negatively impact the customer experience. To find out more: www.vocalcom.com.
NobelBiz
AUGUST 3, 2021
Today, speech analytics is the product of huge investment to thoroughly analyze vast quantities of conversations and find crucial information that leads to a better understanding of the customer’s words, intentions, and behavior. These systems may also identify and analyze customer emotions during a call.
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