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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. Here are the top 12 trends that contact center leaders need to understand and address this year to stay competitive and deliver a great customer experience.

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
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Top 5 Customer Service Trends to Look out for in 2017

aircall

NOVEMBER 17, 2016

Abhinav Sridhar - Senior consultant, Aranca Research. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size. In many cases, humans are still the best at handling the analysis portion of big data, which is qualified and time-consuming work.

Customer Service 54
Customer Service Self service Brand ambassadors virtual call center 54
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