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These 8 Technologies Are Transforming the Contact Center

DMG Consulting

Thank you for your interest in DMG Consulting’s publications. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Gamification. Please complete the registration form below. First Name * Last Name Email Address *.

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. focuses on how to use big data and gamification to engage your customers more than ever before.