ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

Balto

JUNE 20, 2023

Conversational AI has provided a fast and cost-effective way for contact centers to offer quick, more personalized, and engaging chat conversations to their customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Dialer 360

FEBRUARY 11, 2019

Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Another person at the same time and what you see as they see too. Meanwhile, back-end system gets sent in it’s entirely to engineer who had experience. Required 24/7 Customer Service.

Contact Center 21

Contact Center Call Center Complaint resolution Big data 21