Big data Cloud contact Customer Care Self service 
NobelBiz
MARCH 29, 2022
To improve your customer service system, we propose you pair your satisfaction surveys with a cloud contact center solution (CCaaS). Indeed, combining a cloud contact center solution with a CRM is an excellent way to better your customer relationships and acquire more relevant data.
Fonolo
NOVEMBER 17, 2020
Voice is still the dominant channel in the contact center and will remain so for many years. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff.
NobelBiz
MAY 10, 2022
At the same time, customers nowadays want to be able to conduct some tasks on their own, which is encouraging businesses to integrate self-care technologies. Customers can use this strategy to complete simple activities such as changing their contact information.
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