Personalized Customer Experience: How Can Your Contact Center be Effective?
NobelBiz
SEPTEMBER 21, 2021
For example, to properly make contact, begin the call by stating his or her name. Once you’re familiar with your CRM and your caller, you’ll be able to handle challenging calls and manage your tension on the phone effortlessly. To maintain your customers’ and prospects’ confidence, personalize your scripts by piquing their interests.
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