The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang
ChurnZero
JUNE 3, 2022
When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. To combine customer-centricity with commercial benefits is rare in a typical human being. I would have thought it’d be big data, etc.
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