Big data Chatbots Coaching Customer emotions 
Lumoa
OCTOBER 31, 2018
Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture.
Balto
SEPTEMBER 12, 2023
Customers no longer need to call you whenever they face a small issue or technical difficulty. Instead of being put on hold or having to call your contact center during business hours, customers can now chat with AI chatbots that are available around the clock to resolve common queries and issues.
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