ShepHyken
APRIL 28, 2017
John Rampton, entrepreneur and investor, defines single customer view as: ❝…an accessible and consistent set of information about how a customer has interacted with your company, including what they have bought, their personal data, opinions, and feedback.❞. Relying on outdated legacy systems.
TechSee
APRIL 3, 2018
For years, solutions have focused on training customer service personnel, and adjusting company policies and guidelines, as proactive efforts to retain customers who are considering making a transition. Gainsight offers a comprehensive suite of solutions dedicated to customer success and therefore – retention.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. When preparing to make improvements, call center managers need reliable information.
NobelBiz
FEBRUARY 22, 2023
Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. Contact centers are auditing and monitoring daily every member of the team and even every encounter with a client. There are two types of customer analytics, historical and predictive.
TechSee
DECEMBER 5, 2017
Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Customers appreciate: The feeling that their feedback is important and acted upon. Customers appreciate: The feeling that their feedback is important and acted upon.
Expert insights. Personalized for you.
230 
Let's personalize your content