Big data Business Process Outsourcing Customer Experience Customer Service 
COPC
APRIL 20, 2020
In late March 2020, Shandong Sunshine Financial Service Information Technology Co., launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1,
Verint
JULY 28, 2017
In a recent ETCIO.com article , Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.
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