Avaya

MAY 9, 2017

It means enterprise leaders having a firm grip on the big data that infuses their organizations. Organizations can’t re-imagine operations, re-engineer critical processes, or align key business areas the way they need to while relying on antiquated technologies. appeared first on Avaya Connected Blog.

Customer Experience 76

Customer Experience Government Big data Enterprise 76

Calabrio

APRIL 25, 2017

Traditionally contact centers have been dealing with two main data challenges. Real-time data. Real-time data is handled by a separate, dedicated real-time engine that feeds a set of separate reports. The birth of Big Data. Today there are technologies that are capable of handling large quantities of data.

Multichannel 56

Multichannel Contact Center Big data Metrics 56

Calabrio

APRIL 25, 2017

Traditionally contact centers have been dealing with two main data challenges. Real-time data. Real-time data is handled by a separate, dedicated real-time engine that feeds a set of separate reports. The birth of Big Data. Today there are technologies that are capable of handling large quantities of data.

Multichannel 40

Multichannel Contact Center Big data Metrics 40

Calabrio

JANUARY 6, 2016

Prediction #7: Data Doesn’t Matter Without Powerful Analytics: Without a doubt, analytics will be absolutely vital for the multichannel contact centers of 2020. It will be more important than ever to have systems in place to handle all that data, organize it and mine it. Here’s my advice for the future: Start simple.

Contact Center 53

Contact Center Analytics Self service Wireless 53