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When it Comes to Your Customer Experience: Ditch Legacy, Go Digital!

Avaya

It means enterprise leaders having a firm grip on the big data that infuses their organizations. Organizations can’t re-imagine operations, re-engineer critical processes, or align key business areas the way they need to while relying on antiquated technologies. appeared first on Avaya Connected Blog.

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Breaking down silos in the multichannel contact center

Calabrio

Traditionally contact centers have been dealing with two main data challenges. Real-time data. Real-time data is handled by a separate, dedicated real-time engine that feeds a set of separate reports. The birth of Big Data. Today there are technologies that are capable of handling large quantities of data.

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Breaking down silos in the multichannel contact center

Calabrio

Traditionally contact centers have been dealing with two main data challenges. Real-time data. Real-time data is handled by a separate, dedicated real-time engine that feeds a set of separate reports. The birth of Big Data. Today there are technologies that are capable of handling large quantities of data.

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7 Top Priorities for the Future of Customer Engagement

Calabrio

Prediction #7: Data Doesn’t Matter Without Powerful Analytics: Without a doubt, analytics will be absolutely vital for the multichannel contact centers of 2020. It will be more important than ever to have systems in place to handle all that data, organize it and mine it. Here’s my advice for the future: Start simple.