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AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

APRIL 26, 2022

By improving customer satisfaction and loyalty, you’ll boost customer retention rate, as well as increase the amount of new business that comes from referrals. Recommended Read: 11 Best Practices For Superior Customer Support. AI-Enabled Features To Look For In Call Center Software. Interactive Voice Response (IVR).

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Call Center Sales Interactive Voice Response call center software 52
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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

It is the percentage of customer questions that could/should be handled in self-service by the customer. The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status.

Call Center 561
Call Center Metrics Contact Center Wait times 561
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