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International Contact Centre Operations Tips & Best Practices

Callminer

Use of recorded calls where similar issues were handled adeptly are particularly effective here.” – 5 Call Center Training Best Practices , CallMiner; Twitter: @CallMiner. Implementing daily and weekly goals and rewarding employees with small gifts for beating those goals will get the best out of your team.”

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Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution

Balto

That’s why it’s so important to have a call center QA program in place. Call Center Quality Assurance Program Best Practices: Essential Actions to Increase Customer Satisfaction. Give Regular and Consistent Feedback. Six Ways to Improve Call Center Quality Assurance.