Remove Best practices Remove Calibration Remove contact center workforce Remove Employee engagement
article thumbnail

Workforce Optimization: What It is and Why You Need It

Playvox

Here’s how QM software allows contact center leaders to automate work for your quality team, creating more efficient and less costly processes: Create powerful scorecards in minutes, calibrate evaluations against expert opinions, evaluate interactions, and automate the coaching process. Why is WEM Better than WFO?