Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 66

Education Chatbots Wait times Surveys 66

Balto

JUNE 20, 2023

Exploring the Benefits of Conversational AI in Contact Centers Some of the benefits of conversational AI in contact centers include: Enhancing Customer Engagement and Satisfaction in Contact Center Operations Today, customers’ service level expectations are much higher than anytime before.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Fonolo

NOVEMBER 17, 2020

More than a third of service organizations already have a defined AI strategy, and more than half are currently investigating ways to use it in the business. This year, expect companies to adopt best practices in knowledge management so that information is easier to find and utilize for greater service efficiencies.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176