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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Our favorite content from Ian : Customer Journey Mapping – are ‘static’ maps a waste of time and money? Jake Perez. Jake Perez is a Peabody & Edward R.