Benchmark Journey mapping Morale Workshop 
ProProfs Blog
DECEMBER 23, 2019
By organizing over 6000 hands-on workshops on a regular basis in Germany and Singapore, loyal customers have been able to co-create solutions that have significantly influenced customer satisfaction. By mapping your customer journey , you can actually put yourself in the customer’s shoes and replicate their experience with your brand.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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