Remove Benchmark Remove Journey mapping Remove Knowledge Base Remove Virtual Agent
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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. This union between agents and bots in 2018 is good news for customer service.