25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. and then measure them obsessively, rewarding improvement.
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