Fonolo

MAY 16, 2018

CS agents can significantly improve a client’s experience simply by taking the time to listen attentively to his or her needs; giving full attention to the details of the case; and passing client feedback on to the larger organization. Understanding Industry Benchmarks. Making the Most of Customer Feedback.

Customer Service 90

Customer Service Multi-channel support call center software Call Center 90

Quiq

FEBRUARY 2, 2022

Customer satisfaction scores are a quick and easy way to get immediate customer feedback. NPS is standardized across brands, so it’s better at providing benchmark numbers on which to base your business’ performance. Like CSAT surveys, NPS surveys often need a little help to get usable feedback from your customers.

Benchmark 52

Benchmark Surveys Metrics Chatbots 52

Hodusoft

DECEMBER 28, 2022

A call center’s FCR metrics can be improved in multiple ways, such as: Establishing a resourceful and knowledgeable base for FCR escalations Providing self-service options to resolve simple issues Allocating feedback by conducting surveys Tracking repeat calls through speech recognition Examining the FCR push-down cause 2.

Best practices 52

Best practices Call Center Metrics call center software 52