Benchmark Customer Service Sales Social media contact 
Maru Group
FEBRUARY 11, 2019
Results and Insight from Maru/edr’s Retail Digital Customer Experience Benchmark report. A great customer experience – including digital interactions – is a major driver of customer loyalty and on-going revenue. Despite a fall in online basket values at the end of 2019, internet retail sales equated to 21.5%
Maru Group
FEBRUARY 11, 2019
Despite a fall in online basket values at the end of 2019, internet retail sales equated to 21.5% And with smartphone spend expected to exceed £25 billion over the next twelve months, a seamless and compelling digital customer experience has never been so important. Retail Digital Experience Benchmark 2019. Customer Service.
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