Callminer

NOVEMBER 25, 2019

Call on experienced managers for guidance in setting up benchmarks. “Experienced call center managers are helpful in setting up the initial performance benchmarks for a new outbound call center program. These benchmarks are, at first, estimated based on the past performance of similar outbound call center projects.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

Pointillist

JULY 25, 2018

With their influence, the adoption of customer journey analytics becomes easier in an organization. Users – This group of people should have some knowledge of analytics and be well-versed in organizational business processes. Pick a mix of financial, customer and operational metrics. Customer Effort Score(CES).

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

With their influence, the adoption of customer journey analytics becomes easier in an organization. Users – This group of people should have some knowledge of analytics and be well-versed in organizational business processes. Pick a mix of financial, customer and operational metrics. No background in data science is necessary.

Analytics 43

Analytics Metrics Government Journey mapping 43