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10 Trends That Will Disrupt Customer Service in 2018 [White Paper]

Fonolo

Speed is arguably the most significant benchmark for every single customer service interaction today. As channel choices continue to stack up, and consumers navigate through them with swift precision, the expectation to be ‘ready and waiting’ at all times of the day is now the gold standard in customer service.

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30+ Contact Center Metrics to Measure Your Business Success

JustCall

According to a report by 8×8, employee satisfaction and customer experience are now considered the top KPIs to track by contact centers. There are over 30 contact center KPI benchmarks that your business can track to achieve higher performance. This is the question that businesses ask their customers from time to time.