30+ Contact Center Metrics to Measure Your Business Success
JustCall
MARCH 9, 2023
According to a report by 8×8, employee satisfaction and customer experience are now considered the top KPIs to track by contact centers. There are over 30 contact center KPI benchmarks that your business can track to achieve higher performance. Cost per Call (CPC) Handling calls require the use of resources, which incur costs.
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